Returns Procedure / Policy
Please use the Returns Exchange link at to complete your warranty exchange.
NOTE: Remember to print and send in the PDF form should you choose to use it.
*All exchanges or replacements accompanied by the original order form dated within 120 days of purchase will be handled free of charge. Otherwise, a small handling fee of $8.00 per jewellery item and/or $13.00 per watch (after 30 days) must be enclosed with this form for each item requiring adjustments. No C.O.D.'s permitted. The replacement item is guaranteed for a period of 120 days and is subject to replacement of the same item only, and may not be exchanged for a different item. Refunds will be given for up to 30 days after the shipment date on your invoice.
How to prepare jewellery for shipment
Wrap each item individually in tissue paper/bubble wrap for mailing protection. The jewellery items must be boxed or in a padded envelope.
Any excess room in the box must be filled in with tissue, paper towels, or crumpled newspaper so that the jewelry will not rattle when the box is shaken. Your local post office will inform you of the exact postage necessary when you go to mail your tightly sealed package.
Before you seal the package
Put the correct return address on the outside of the package as well as on the reverse side of the form. Fill out the form completing the details entirely. Attach the original customer or hostess order form. Be sure jewellery is prepared according to the instructions on reverse side of form. Package securely. For your own protection, we suggest you always send your parcel with a tracking number.
Mail your package to:-
Gorgeous Gems Pty Ltd
PO Box 2062
WELLINGTON POINT QLD 4160